To set up a new account or to check your current account balance, please go to family.titank12.com
FREQUENTLY ASKED QUESTIONS REGARDING ONLINE MEAL PAYMENT
How do I add money to my student’s account?
Visit the Litchfield Elementary School District website. From the home page, select Departments, then Food Services. Select Online Meal Payments. Click on the link for "TITAN School Solutions link" and follow the easy step-by-step instructions.
Do I need to establish an account?
You DO need to set up an account. Click on the SIGN UP HERE text to go to registration.
I received my confirmation email but when I entered the system again to check the balance, my payment did not show up. Was it accepted?
If you received a confirmation email your payment was accepted. The balance will not be updated until that days transactions have been updated on our system. Payments made by 2:00 pm will be available the following day for the breakfast meal.
I don’t know my students ID number.
For security reasons, if you do not know your child’s ID number, we cannot give you that information over the phone. You can find your child’s ID number on grade reports and class schedules. You must visit your child’s school in person and present identification to receive that information. Once you have your child’s ID number it is a good idea to keep it in a safe place because you will need it to enter that information each time you access the online payment website. ID numbers are the same throughout LESD District. They do not change when your child transitions through grade levels or campuses.
My credit card was not accepted. Now what?
Make sure you enter the credit billing information in the “Billing Information” section. This must be the billing address where you receive your mailed credit card bill.
Special Note to Debit Card Users: Many banks reserve the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve MAY prevent you from making other withdrawals for several days and MAY create an overdraft. If your debit card was not accepted due to address verification error, contact your bank to have them update their information to the Address Verification System.
Do I have to enter a certain amount of money each time I use the system?
Transactions may be entered for any amount. There will be a flat fee of $2.60 charged instead of a percentage of deposit as in the past.
Prices are as listed below:
|All Students $1.25
||All Students $2.50
|Reduced Students $.30
||Reduced Students $.40
|Guest Meal $2.00
||Guest Meal $3.50
How do I pay for multiple students?
You may make multiple payments with the same charge, but you must make separate transactions for each student you have set up on your account.
Can teachers and employees make payments on to their meal account?
Yes. At this time teachers and employees may add money to their account. You just need to make sure you have your account established with your school. See your cashier!
How will I know the payment was accepted?
On the Order Confirmation screen you will click PAY NOW. You will then be redirected to a receipt screen. Print this screen for your records. You will also receive a payment confirmation email.
When will my child have money in the account to use?
Payments made before 2:00 pm will be available for use the following school day.
Does the online meal payment system store my credit card information?
No. For security reasons the online payment website does not store your credit card type, number or expiration date. You must enter this information every time you use the system.
What happens to the money on my child’s account at the end of the school year?
The funds on your child’s account are rolled over into the following year and will be available the first day of school.
Who do I call if I have a question about my child’s meal account?
Please feel free to call your school cafeteria cashier or the Food Services Department at (623) 535-6060.