(Concerns, Complaints, and Grievances)

A student, parent or member of the community with disabilities who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official District web presence which is developed by, maintained by or offered through the District, or third-party vendors and open sources may complain verbally, by e-mail, in writing, or by completing Exhibit IJNDBA-E to a District staff member. The initial complaint or grievance should be made using Exhibit IJNDBA-E, however, a verbal complaint or grievance may be made. When a District staff member receives the information, they shall immediately inform the Superintendent or Superintendent’s designee.

Complaints may be submitted in writing, via e-mail, or by completing Exhibit IJNDBA-E. To file a complaint or grievance regarding the inaccessibility of the District's website, or content, the complainant should submit a description of the problem, including:

A.  Date of the complaint

B.  Name of complainant

C.  Address of complainant

D.  Contact information in case more details are needed (e-mail and phone number)

E.  Web address (URL) or location of the problem page

F.  Description of the problem encountered

G.  Solution desired

Whether or not a formal complaint or grievance is made, once the District has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

The Superintendent or Superintendent's designee will investigate the complaint or grievance. The student, parent, or member of the community with disabilities shall be contacted no later than five (5) working days following the date the Superintendent or Superintendent’s designee received the information.

The procedures to be followed are:

A.  An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the time line may only be approved by the Superintendent.

B.  The Superintendent or Superintendent’s designee shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.

C.  The Superintendent or Superintendent’s designee shall contact the complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.

D.  The Superintendent shall maintain a record of each complaint and grievance made pursuant to Governing Board Policy IJNDBA-Website Accessibility. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.